Fountains FAQ
Q: How do I choose the right fountain for my pond?
A: The first step is to determine your primary goal: aeration, aesthetics, or both?
- For aeration (or both), opt for an Aerating Fountain. These provide higher flow rates, which are ideal for circulating water and improving oxygen levels.
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For aesthetics, you'll have many design options, and the choice is mainly up to your preferences. Just make sure your pond meets the minimum depth requirements, and the spray display fits your pond size. Check individual product pages for dimensions.
Note: Fountains and Surface Aerators typically only aerate to a depth of about 6 feet.
Q: How do I choose the right horsepower for my fountain?
A: Horsepower determines the size of the spray pattern. Ensure your pond meets the minimum depth for the horsepower you choose, and that the spray doesn’t splash onto the sides.
- For ponds 1/4 acre or larger, you can choose any of our fountains.
- The horsepower selection mainly depends on how big you want the display and your budget.
Q: Do I need professional installation for my fountain?
A: If you don’t already have a power source by the pond, we recommend consulting a licensed electrician. Once the power source is set up, fountain installation is simple.
- The fountain floats in the pond, is anchored with nylon rope and cinder blocks, and plugs into the power source via a submersible cord. Many customers install their own fountains to save on costs.
Q: Should I choose 110-120V or 210-240V for my fountain?
A: Choose 210-240V if the power source is more than 70 feet from your main breaker. This ensures consistent, powerful operation.
- If you choose 110-120V for longer distances, the fountain may run intermittently or not display at full size.
Q: Are lights included with my fountain?
A: Lights are optional and can be purchased at the same time or later. They easily snap onto the fountain and are a great way to enhance your display.
Q: Why is the power cord so expensive?
A: The cost of the cord reflects the high-quality materials used, including copper or stainless steel wire (from 14-gauge to 4-gauge, depending on the fountain size and cord length).
Q: Can my fountain stay in the water during winter?
A: Only Scott Aerator Fountains are designed to operate year-round. You can either leave them running continuously or shut them off during winter. Once the water thaws, simply turn it back on.
Aerators FAQ
Q: Will aeration help clear up my pond and keep my fish healthy?
A: Absolutely! Aeration is the first step in improving water quality and supporting healthy fish.
Q: How do I choose the right aerator for my pond?
A: Choose based on your pond’s size and depth:
- Ponds under 6 feet deep: We recommend Surface Aerators or Aerating Fountains.
- Ponds over 6 feet deep: Opt for a Sub-Surface Aerator for better oxygen circulation.
Q: Do I need professional installation for my aerator?
A: If you don’t have an existing power source, consult a licensed electrician. Once that’s in place, installation is straightforward. Many customers install aerators themselves to save on installation costs.
Q: What’s the ideal aeration setup for my pond?
A: The most effective setup includes both a Surface Aerator or Aerating Fountain to circulate oxygen from the surface, combined with a Sub-Surface Aerator to oxygenate the bottom of the pond. This combination provides the best overall aeration.
HOW QUICKLY CAN YOU ANSWER MY QUESTION?
We answer messages and emails in the order they are received and we try to respond as promptly as possible. We mostly reply within 24 hours of receiving a message or email.
CAN I CHANGE MY SHIPPING ADDRESS AFTER MY ORDER HAS BEEN PLACED?
Once an order is placed, our warehouse staff can pack and ship your order within 24 hours, so it's not always possible to process address change requests. If you notice an error, please email us ASAP with your name and order # so we can try to make a correction(s) to your package before it departs. There's no guarantee we can make it, especially once it leaves our warehouse, but we'll do everything we can!
HOW LONG IS THE PROCESSING PERIOD?
Order processing times are between 1~3 business days after the day you placed your order. Most packages are prepared within 24 hours, but if our warehouse is exceptionally backed up processing times may go up to 3 business days following the day you placed your order.
GENERAL SHIPPING INFORMATION:
Our warehouse processes and ships out all orders Mondays - Fridays (excluding major holidays). After placing your order, your package should be shipped out within 1~2 business days after your order is placed, and you will receive an email with the tracking number soon after. E-Packet is our primary carrier for U.S customers and for customers in countries/regions such as Canada, Europe, UK, Australia, New Zealand etc. Depending on where you live, packages are delivered within 5~25 days from the date of shipment.
WILL MY ORDER COME IN ONE PACKAGE?
Depending on the size of your order you may receive separate packages that may possibly arrive 1~2 business days apart.
OUT OF STOCK/BACKORDERED ITEMS:
In the event that any of your items are out of stock, we will send you an email to let you know when we expect to have the items shipped out by. If the items are not expected to be restocked within 2 weeks, we will just automatically refund you for those items.
ADDRESS CHANGES:
Our warehouse staff are super quick, so if you notice an error please email us ASAP with your name and order number so we can try to catch your package before it departs. There's no guarantee we can change it, especially once it leaves our warehouse, but we'll do everything we can!
I RECEIVED A DAMAGED ITEM, WHAT DO I DO?
We apologize that your shipment didn't arrive in perfect condition! Please contact us with your name and order number for further assistance.
HOW CAN I TRACK MY ORDER?
Simply go to the Track My Order link on the Home Page or in the Main Menu and input your tracking number to see where your package is. If you need further assistance, we are always willing to help you.
WHY ISN'T MY TRACKING NUMBER WORKING?
Often, tracking numbers will only function on domestic orders, as foreign postal systems will not update the location of the package in our carriers' systems. International shipping usually takes between 2-4 weeks, so you can estimate that it will take about that long from the time your package ships until you'll receive it. If your order is domestic and the tracking number doesn't work, please let us know so we can make sure that your items were properly shipped.
THE TRACKING NUMBER SAYS DELIVERED, BUT I HAVEN'T RECEIVED MY ORDER?
All domestic (U.S) delivery issues become the responsibility of USPS once it’s been shipped from our warehouse or suppliers. You can contact USPS at (800) 275-8777 to locate your package at your local post office.
WHAT DO I DO IF SOMETHING IS MISSING IN MY ORDER OR IS DAMAGED?
If any of your purchased items are missing or are damaged please contact us immediately to resolve the issue. We have a Money Back Guarantee which lasts 30 days prior to the delivery of your order so make sure to contact us within that time frame. To get a hold of us to assist you please either use the Contact Us tab or email us at contact@primapond.com.