The first step is to determine your primary goal: aeration, aesthetics, or both?

• For aeration (or both), opt for an Aerating Fountain. These provide higher flow rates, which are ideal for circulating water and improving oxygen levels.
• For aesthetics, you'll have many design options, and the choice is mainly up to your preferences. Just make sure your pond meets the minimum depth requirements, and the spray display fits your pond size. Check individual product pages for dimensions.
  Note: Fountains and Surface Aerators typically only aerate to a depth of about 6 feet.

Horsepower determines the size of the spray pattern. Ensure your pond meets the minimum depth for the horsepower you choose, and that the spray doesn’t splash onto the sides.

• For ponds 1/4 acre or larger, you can choose any of our fountains.
• The horsepower selection mainly depends on how big you want the display and your budget.

If you don’t already have a power source by the pond, we recommend consulting a licensed electrician. Once the power source is set up, fountain installation is simple.

• The fountain floats in the pond, is anchored with nylon rope and cinder blocks, and plugs into the power source via a submersible cord. Many customers install their own fountains to save on costs.

Choose 210-240V if the power source is more than 70 feet from your main breaker. This ensures consistent, powerful operation.

• If you choose 110-120V for longer distances, the fountain may run intermittently or not display at full size.

Lights are optional and can be purchased at the same time or later. They easily snap onto the fountain and are a great way to enhance your display.

The cost of the cord reflects the high-quality materials used, including copper or stainless steel wire (from 14-gauge to 4-gauge, depending on the fountain size and cord length).

Some select fountains are designed to operate year-round. You can either leave them running continuously or shut them off during winter. Once the water thaws, simply turn it back on. Please check specific product or call for assistance

Absolutely!Aerationis the first step in improving water quality and supporting healthy fish.

Choose based on your pond’s size and depth:

• Ponds under 6 feet deep: We recommend Surface Aerators or Aerating Fountains.
• Ponds over 6 feet deep: Opt for a Sub-Surface Aerator for better oxygen circulation.

If you don’t have an existing power source, consult a licensed electrician. Once that’s in place,installation is straightforward. Many customers install aerators themselves to save on installation costs.

The most effective setup includes both a Surface Aerator or Aerating Fountain to circulate oxygen from the surface, combined with a Sub-Surface Aerator to oxygenate the bottom of the pond. This combination provides the best overall aeration.

Most orders ship within 3-5 business days and one week, with many shipping the same day!

All products found on the website are eligible for free shipping if over $99 with the exception of pond liner.

Shipping and processing costs are not included in the product price unless otherwise noted. All orders over $99 will ship for free!

Packages over 150 lbs are typically shipped via Freight Truck.

Express shipping options such as “FedEx 2 Day”, “FedEx Standard Overnight” and “FedEx Priority Overnight” are not included in the “Free Shipping” price. Please call customer service at (800) 670-6008 if you require express shipping on an item marked as “Free Shipping.”

Lift gate service is not included in the quoted rate for freight shipping. If you require a lift gate, please contact customer service at (800) 670-6008.

The cost of return shipping is the responsibility of the Buyer. If there are exigent circumstances where there was an error made by the seller with your order, we will cover return shipping.

We will work with customers to inform them of product availability and estimated arrival time. If the time frame is not acceptable to the customer we will work to find an acceptable substitution for their purchase.

We stock almost all products we sell and typically ship those products within one business day. Free shipping options are available, but express shipping options are not included.

Inspect all merchandise and compare the number of packages you received with the bill of lading before signing to formally accept delivery. Note any damages or shortages directly on the bill of lading. This is very important. Then contact our team at PrimaPond so that we can gather the information to file a claim and make it right with you.

Most packages weighing less than 150 lbs are shipped via UPS ground service. Express shipping options are available for an additional fee, call for details!

We only ship inside US, the contiguous lower 48 states only to be specific

To initiate a return or exchange, please contact us at (800) 670-6008 or email contact@primapond.com during business hours (M-F, 9AM-4PM CST).

Yes, there may be restocking fees for returned items. If a new, unused item is returned within 30 days, a commensurate restocking fee proportional to the salability of the unit may be charged. For used items, the minimum restocking fee shall be 50% and may be more depending on the condition of the item

Most products purchased from us are eligible for return or exchange. However, consumables, excess bulk items, and special order items cannot be returned.

If a replacement is sent for a defective product under warranty, the defective product must be returned to us within 20 days. If the defective product is not returned within 20 days, the customer will be charged for the replacement.

We will process the product warranty on behalf of the customer. The defective item must be returned to us with a RMA number clearly written on the outside of the box. The cost of return shipping plus all required packaging is the responsibility of the buyer. All warranties are limited to replacement or refund of the cost of the product.

The customer is responsible for the freight costs and arrangements for returns and exchanges. Original freight costs are non-refundable.

The main benefits of Aeration are your fish stay healthy, eliminates excessive algae, improves pond water quality, helps with the overall destratification of your pond, reduces mosquito activity, removes foul pond smells, reduces bottom sediment, and more!

The four key components when buying an aerator are pond depth, pond size, and pond shape. Once you know what aerator to buy you must determine your power source and storage of the pump. This may seem overwhelming but we offer free consultation on this and have categories on our website to help with this!

Aerators cost an average of $0.50 per day and that consumption is if you ran them 24/7.

No that is not necessary unless the area near your pond is prone to flash flooding. A pedestal is not necessary but you will definitely want to find some type of enclosure to protect it from the elements.

In general, You can run up to 1000' feet with no problem. It has plenty of PSI to make the run. You probably will want to consider buying a larger diameter tubing. We usually would recommend 1/2" Weighted tubing for a 500+ foot run.

Yes they do run hot and they are hot to the touch, I would not recommend touching one that has been running for awhile.

Only about 3 foot long. If you need to go further we recommend running more airline as opposed to using an extension cord

No, it is not waterproof. We recommend our deluxe unit if you do not have an enclosure for the compressor.