Shipping Policy
We aim to get your order to you as quickly as possible! Once your order is placed, we'll pre-authorize your payment and you’ll receive a confirmation email with tracking information within 5-7 business days.
Please note, during peak seasons (like summer), some items may take a little longer to ship, as this depends on our manufacturers' availability. For estimated delivery times, please refer to the individual product pages. If any delays are expected, we’ll notify you with an updated timeline. If you don't hear from us, feel free to reach out to our customer support team at contact@primapond.com
Motor Freight Items: Some larger items may incur additional freight charges, which will be communicated prior to shipment.
We’re here to make sure your order arrives smoothly and on time! If you have any questions, don’t hesitate to contact us.