Product Guarantee
Product Guarantee for Fountains, Aerators, and Deicers
At PrimaPond, we stand behind the quality and performance of every product we offer. Whether you’re purchasing a lake fountain, a pond aerator, or a deicer, our goal is to provide you with high-quality solutions that enhance your outdoor spaces year-round. We're committed to your satisfaction, and our product guarantee ensures that you can shop with confidence.
- Satisfaction Guarantee
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your fountain, aerator, or deicer, you can return the item within 30 days of receipt for a full refund or exchange. Please ensure the product is unused and in its original condition and packaging.
- Warranty Information
Each product we sell comes with a manufacturer's warranty, which typically covers defects in materials or workmanship. Warranty periods vary depending on the product, but most fountains, aerators, and deicers come with a 1-3 year warranty. Please refer to the product page or user manual for specific warranty details.
If your product experiences a defect or malfunction during the warranty period, we will work with the manufacturer to repair or replace the item at no cost to you.
- Easy Returns Process
Returning an item is simple. Follow these steps for a hassle-free return:
- Contact Us: Reach out to our customer service team at contact@primapond.com or 1 800 670 6008 to initiate the return process.
- Return Instructions: We will provide you with a return shipping label and any necessary instructions.
- Return the Product: Pack the item securely in its original packaging (if available) and send it back to us.
- Refund or Exchange: Once we receive the returned product and confirm its condition, we’ll process your refund or exchange promptly.
Note: Return shipping costs are the responsibility of the customer unless the product is defective or damaged upon arrival.
- Damaged or Defective Products
If your item arrives damaged or defective, please contact us immediately at contact@primapond.com or 1 800 670 6008. We will work with you to resolve the issue quickly, either by sending a replacement or issuing a full refund.
Please provide clear photos of any damage and your order number so we can assist you more efficiently.
- Performance Guarantee for Aerators and Deicers
Our aerators and deicers are built to perform under challenging weather conditions, and we stand behind their functionality. If your aerator or deicer is not performing as expected within the warranty period, please reach out to our support team. We’ll assist with troubleshooting and, if necessary, facilitate a repair or replacement.
- Customer Support
Our dedicated customer service team is here to help you every step of the way. If you have any questions about a product or need assistance with a return, warranty claim, or product issue, please don’t hesitate to contact us.
- Email: contact@primapond.com
- Phone: 1 800 670 6008
- Live Chat: Available on our website during business hours
- Peace of Mind
We’re confident that the fountains, aerators, and deicers we sell will meet your needs and expectations. By offering this comprehensive guarantee, we aim to give you peace of mind with every purchase. Thank you for choosing PrimaPond, where quality, satisfaction, and customer service come first.
Terms and conditions apply. This guarantee does not cover damages caused by misuse, improper installation, or neglect.
